Terms & Conditions.

I. General Contractual Provisions

1. These General Terms and Conditions (GTC) apply to all contracts between Grana Services GmbH (hereinafter "Provider") and its customers. Services are primarily directed at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). Consumers within the meaning of Section 13 BGB are only served in exceptional cases; in such cases, the mandatory statutory consumer protection provisions shall additionally apply.

Deviating or conflicting conditions of the customer shall not become part of the contract unless the Provider expressly agrees to their validity in writing. These General Terms and Conditions (GTC) apply to all contracts between Grana Services GmbH and its brands, including Grana Living, Grana Home, etc. (hereinafter "Seller") and their customers (hereinafter "Buyer"), which are concluded via the goods and services offered on the online platform www.granaservices.com, as well as in B2B business, regardless of whether they are processed via email, telephone, website, or otherwise. The Seller is the contractual partner of the Buyer for all orders.

2. By placing an order, the Buyer declares that they have reached the age of 18.

3. Placing orders in the online shop: The display of the product range in the online shop does not constitute a binding offer by the Seller. By clicking the "Add to Cart" button on the product pages in the online shop, the Buyer places a desired product in their shopping cart. By clicking the "Checkout" button, the Buyer initiates the ordering process. Only by clicking the "Buy Now" button after entering all necessary information does the Buyer submit a binding offer. By submitting the offer via the Internet, the Buyer agrees to the validity of these GTC. The Seller sends the Buyer an order confirmation following the order; this automatically generated confirmation does not constitute acceptance of the Buyer's offer but merely documents that the Buyer's order has been received by the Seller and includes these GTC once more. A contract with the Seller is only concluded when the Seller delivers the goods to the Buyer. Furthermore, orders can be placed via the advisory hotline, by email, or through other media, for which the same GTC apply, with the following exceptions: delivery quantities and prices are binding for the Seller only after the creation of an official offer with a stated validity date and expiration date and after receipt of the deposit amount specified in the offer.

4. Placing orders via the advisory hotline: The display of the product range in the online shop does not constitute a binding offer by the Seller; the Buyer may arrange a telephone callback through the advisory hotline. Alternatively, the Buyer may reach the advisory hotline at the contact details provided during the stated hours. During the telephone call, the Seller refers to its GTC and gives the Buyer the opportunity to review them on the website. By placing an order via the advisory hotline, the Buyer submits a binding offer. By placing the order via the telephone hotline, the Buyer simultaneously agrees to the validity of these GTC. The Seller sends the Buyer an order confirmation following the order; this automatically generated confirmation does not constitute acceptance of the Buyer's offer but merely documents that the Buyer's order has been received by the Seller. A contract with the Seller is only concluded when the Seller delivers the goods to the Buyer.

5. The contract text is not stored by the Seller and cannot be retrieved after the ordering process is completed. The Buyer may use the order confirmation for printing the contract text.

6. Only the German language is available for the conclusion of the contract.

7. The Seller reserves the right to reduce the scope of the order if it exceeds customary quantities. This also applies to ordering through multiple individual orders or through different accounts with the same payment address. Customary quantities are quantities that are considered usual in retail trade.

When purchasing furniture, the Buyer must always ensure a level, secure stand and, as far as possible, correct wall attachment, particularly to prevent any risk of tipping. It is recommended that wall-mounted furniture be assembled by professional fitters, especially given different wall compositions.

The Seller assumes no responsibility for direct and indirect damage to property and persons caused by furniture not designed and manufactured by the Seller.

II. Collection, Processing, and Use of Data

The processing of personal data is carried out in compliance with applicable data protection regulations, in particular the GDPR (DSGVO) and the German Federal Data Protection Act (BDSG). Further information can be found in the separate privacy policy. The data protection notices can be found at www.granaservices.com.

III. Cancellation Policy

In the event of cancellation by the customer, the Provider is entitled to demand reasonable compensation. This amounts to 20% up to 14 days before the start of performance, and 40% of the order value thereafter. After ordering or procurement of the goods, the full price for the ordered goods must be paid.

Cancellation Policy for Consumers

If you are a consumer as defined by law, you are entitled to the following statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that can be attributed neither to their commercial nor to their independent professional activity.

Right of Withdrawal (Consumers Only)

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last goods. In the case of a service contract, the withdrawal period is fourteen days from the day the contract was concluded. To exercise your right of withdrawal, you must inform us — Grana Services GmbH, Wasserburger Str. B-88, 83395 Freilassing — by means of a clear declaration (e.g., a letter sent by post or via the contact form) of your decision to withdraw from this contract.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. For this reimbursement, we shall use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement. We may withhold the reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

We shall bear the cost of returning parcel-shippable goods. Non-parcel-shippable goods will be collected from you. You shall bear the direct costs of returning non-parcel-shippable goods in the amount of EUR 49,00 €.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

In the case of a contract for the provision of services, the following applies: if you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point at which you inform us of the exercise of the right of withdrawal in respect of this contract, compared to the total scope of the services provided for in the contract.

The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for which an individual selection or determination by you is decisive, or which are clearly tailored to your personal needs.

IV. Prices, Payments, Shipping Costs, and Return Costs upon Withdrawal

1. All prices are quoted in euros and are understood as net prices; the applicable statutory value-added tax will be charged additionally where applicable. The prices listed in the offer at the time of the order apply. The Seller and the Buyer may only offset against undisputed or legally established claims.

2. The accepted payment methods when placing an order are bank transfer, advance payment, and purchase on account.

4. The procedures for the individual payment methods are as follows:

4.1. Advance payment: Delivery of the goods takes place only after the ordered goods are available for delivery and the full invoice amount has been received in the Seller's account.

4.2. Purchase on account: From receipt of the goods, you have a payment period of 7 days. Payment is made directly to the Seller's account. Please note that purchase on account is only available for businesses.

5. Payment is made directly to the Seller's account.

In the event of late payment, the Provider is entitled to charge default interest at the statutory rate pursuant to Section 288 BGB. Furthermore, the Provider is entitled to suspend further services until all outstanding claims have been fully settled. The Seller reserves the right, with each order, not to offer certain payment methods or to refer to other payment methods.

6. Shipping costs may apply depending on the type of delivery of the goods and the order value. Details on shipping costs and other chargeable additional services.

7. If you are a consumer as the Buyer, the return of parcel-shippable goods (parcels and bulky parcels) in the exercise of the right of withdrawal is free of charge for the Buyer. The Buyer may use the return label enclosed with the order or request one from the Seller. This helps the Buyer save the Seller unnecessary additional costs that arise, for example, from goods returned without prepaid postage. For the return of non-parcel-shippable goods, we ask the Buyer to contact our customer service; for the return of non-parcel-shippable goods, a fee of 49,00 € per collection applies, regardless of how many freight items are included.

V. Default and Refusal of Performance by the Buyer

1. In the event of late payment, the Seller is entitled to charge a reminder fee of 5,00 Euro per reminder and to assert further claims (damages). The Buyer is permitted to demonstrate that the Seller has incurred no loss or a substantially lower loss than the aforementioned flat rate. The Seller is permitted to demonstrate that a higher loss has been incurred.

2. In the event of default of acceptance, the Seller is entitled to charge the resulting storage costs as damages, i.e., a flat rate for the costs of storing the goods in the amount of 10,00 Euro per commenced cubic meter and per commenced week. The Buyer is permitted to demonstrate that the Seller has incurred no loss or a substantially lower loss. The Seller is permitted to demonstrate that a higher loss has been incurred.

VI. Delivery

1. Ordered goods are shipped either as a parcel or by freight forwarder at the Seller's discretion. In the case of freight shipment, the Buyer must provide a telephone number at which they or the person receiving the delivery can be reached for delivery scheduling. The Seller or the Seller's freight partner will contact the Buyer by telephone before delivery to arrange a date. If the delivery location is not or not easily accessible by truck, or if the delivery cannot be carried out using standard means of transport, the Buyer is obligated to notify the Seller in advance. If the Buyer fails to provide such notice, the Buyer is obligated to reimburse the Seller for any additional costs incurred as a result and shall be in default of acceptance insofar as delivery cannot take place due to such circumstances.

2. The Seller is entitled to make partial deliveries, provided this is reasonable for the Buyer.

3. The place of performance and supplementary performance is at the Seller's place of business.

4. Deviations in structure, color, shape, dimensions, weight, and technical changes compared to the illustrations and specifications, and possibly also to earlier deliveries, are possible and reserved, insofar as these are inherent in the nature of the materials used and are customary in the trade.

5. The Seller may withdraw from the contract if the goods cannot be delivered by the manufacturer (e.g., in cases of manufacturer insolvency) or if there are other unforeseeable obstacles to performance at the time of contract conclusion that cannot be overcome by reasonable efforts on the part of the Seller. At the same time, the Seller must demonstrate that they have made unsuccessful efforts to procure equivalent goods elsewhere. In the event of the Seller's withdrawal, the Seller shall inform the Buyer without delay of the unavailability of the purchased goods. Any payments already made shall be refunded to the Buyer without delay.

6. The Seller is not liable for impossibility of delivery or delivery delays caused by force majeure or other unforeseeable events (e.g., operational disruptions of all kinds, strikes, lockouts, shortage of labor, energy, or raw materials, difficulties in obtaining necessary official permits, official measures, or the failure of suppliers to deliver, or to deliver correctly or on time) for which the Seller is not responsible. The delivery period shall be extended by the duration of such measures and obstacles. This also applies if such circumstances arise at a sub-supplier.

7. The Seller shall take back the Buyer's old devices within the meaning of the Electrical and Electronic Equipment Act (ElektroG2) in accordance with the following provisions:

In the case of freight shipment of electrical or electronic equipment, the Seller shall take back an old device of the Buyer of the same type as the purchased device that essentially performs the same functions as the new device, free of charge at the point of delivery.

In the case of parcel shipment of electrical or electronic equipment, the Seller shall take back an old device of the Buyer of the same type as the purchased device that essentially performs the same functions as the new device, free of charge by means of shipment to the Seller using the enclosed return label.

The Buyer must notify the Seller of their intention to return an old device upon delivery of the new device no later than at the time of concluding the purchase contract for the new electrical or electronic equipment. If the Buyer withdraws from the contract in accordance with Section III of these GTC, they shall have no right to the return of any old device that may have been sent to the Seller.

In B2B transactions, the Seller is exempt from and not obligated to accept old devices of the Buyer within the meaning of ElektroG2.

VII. Warranty and Liability

1. Unless otherwise mandatorily required by law, warranty periods of all kinds begin at the latest upon delivery or performance to the Buyer.

2. The Buyer is entitled to the statutory warranty rights.

3. The Buyer must give the Seller the time and opportunity required for the owed supplementary performance, in particular to hand over the complained-of goods for inspection purposes. Insofar as it is reasonable for the Buyer, the Seller is entitled to carry out the necessary actions at the place of delivery or use of the goods. The Seller shall be released from the warranty obligation if the Buyer does not allow for repair or replacement delivery, unless no deadline is required under Section 281 (1) or Section 323 (2) BGB, the Buyer can invoke the unreasonableness of the type of supplementary performance to which they are entitled, or the type of supplementary performance to which the Buyer is entitled has failed. A repair is deemed to have failed after the second unsuccessful attempt, unless the nature of the goods or the defect or other circumstances indicate otherwise. During the period of repair or replacement delivery, further warranty rights, in particular damages, cannot be asserted.

4. In the case of replacement delivery, the Buyer shall return the defective goods in accordance with the statutory provisions.

5. A warranty claim is excluded if the defect is attributable to improper handling, transport, or assembly for which the Buyer is responsible. The Seller assumes no liability for services provided by third-party companies engaged by the Buyer. Liability is excluded in particular for damages caused by such parties through improper assembly.

6. Claims by the Buyer arising from defects caused by natural wear and tear, improper use, or improper handling are excluded.

7. In cases of fault-based liability, the Seller's liability is limited to intent and gross negligence. The liability amount is limited to the order value. If the Buyer is a private end consumer, the order value is calculated including value-added tax; otherwise, it is disregarded (net price). Liability for lost profits and for reimbursement of futile expenses is excluded.

8. The Buyer's claims for damages are excluded.

9. The aforementioned limitations of liability do not apply to the Buyer's claims for damages (i) arising from injury to life, body, or health based on a negligent or intentional breach of duty by the Seller, its legal representatives, or vicarious agents, (ii) that are covered by the Product Liability Act, (iii) due to the absence of a guarantee assumed by the Seller for the quality of the goods, (iv) for damages based on intentional or grossly negligent breaches of contract and fraud by the Seller, its legal representatives, or vicarious agents, and (v) arising from the breach of those obligations of the Seller the fulfillment of which is essential for the proper performance of the contract and upon the fulfillment of which the Buyer may regularly rely (including but not limited to the handover and transfer of ownership of the purchased goods), whereby in this respect the Seller's liability for simple negligence is limited to damages that are typically associated with the contract and foreseeable, unless the Buyer's claims for damages arise from injury to life, body, or health. Unless otherwise provided herein, the limitations of this clause 8 also apply in favor of the Seller's legal representatives and vicarious agents if claims are asserted directly against them.

10. If the Buyer is an entrepreneur and has purchased the goods in the course of their business activity, the following provisions shall additionally apply:

10.1 Warranty claims expire upon the expiry of a period of one year from delivery of the goods. The shortened limitation period does not apply in the case of intent or fraudulent concealment of a defect by the Seller, or insofar as the Seller has assumed a guarantee for the quality of the goods. It also does not apply in cases of injury to life, body, or health, in claims under the Product Liability Act, in the case of at least grossly negligent breach of duty, or in the case of culpable breach of essential contractual obligations. The statutory limitation periods for recourse claims (Section 445b BGB) remain unaffected.

10.2 The Seller is entitled to refuse the form of supplementary performance chosen by the Buyer if it involves disproportionate costs. This is the case in particular if the costs of supplementary performance exceed the value of the goods in a defect-free condition, or if the costs of supplementary performance exceed the amount by which the defect reduces the value of the goods, or if the other form of supplementary performance than that chosen by the Buyer is more cost-effective and does not entail significant disadvantages for the Buyer. In such a case, the Buyer's warranty claim is limited to the other form of supplementary performance. If the other form of supplementary performance also involves disproportionate costs, the Seller may refuse supplementary performance altogether.

10.3 The Seller shall bear the necessary expenses for the purpose of supplementary performance (Section 439 (2) and (3) BGB) only if the existence of a defect has been established.

VIII. Retention of Title

1. The Seller retains ownership of the goods until full payment of all claims arising from the contractual relationship.

2. The Buyer is obligated to treat the goods subject to retention of title with care at all times. The Buyer may not transfer them to third parties and hereby assigns any claim for surrender against third parties with respect to the goods still subject to retention of title to the Seller. The Buyer is obligated to notify the Seller without delay of any change of location as well as any third-party interventions. If compensation is paid for damage to or destruction of the delivered goods, it shall take the place of the originally transferred goods. Furthermore, the Buyer is liable for any damage to or loss of the goods subject to retention of title.

3. Furthermore, the Buyer is obligated to inform the enforcement officer of the Seller's ownership in the event of seizures or other confiscations and to notify the Seller within three days, sending a copy of the seizure report regarding the seizure or confiscation. The Buyer shall bear all costs of preserving the Seller's ownership rights.

IX. Disposal and Environmental Regulations

1. If a product bears the symbol of a crossed-out wheeled waste bin, the corresponding product must be disposed of separately from unsorted municipal waste.

2. Batteries do not belong in household waste. As an end user, you are legally obligated to return batteries after use. Free-of-charge return in household quantities is possible at any point of sale, at public collection points, or to the Seller. The Seller only accepts old batteries of the type that the Seller carries or has carried as new batteries in its range. Batteries containing pollutants are marked with chemical symbols (Hg, Pb, Cd).

3. Electrical and electronic devices also do not belong in household waste. This includes light sources. You are legally obligated to hand over waste electrical and electronic equipment, including light sources, that you wish or are required to dispose of ("old devices") to a collection/take-back point for old devices separate from unsorted municipal waste. You must separate old batteries and old rechargeable batteries that are not enclosed within the old device before handing them in at a collection/take-back point.

Please note that personal data may be stored on old devices. You are responsible for deleting personal data on old devices that are to be disposed of.

X. Complaints Procedure

The European Commission provides a platform for online dispute resolution (ODR). The link to the platform can be found here: ec.europa.eu/consumers/odr/

XI. Consumer Dispute Resolution

Grana Services GmbH is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

XII. Final Provisions

1. The law of the Federal Republic of Germany shall apply, excluding the conflict-of-laws rules of private international law and excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Excluded from this choice of law are the mandatory consumer protection provisions of the country in which the Buyer has their habitual residence.

2. Should individual provisions of the purchase contract be or become invalid, the validity of the contract as a whole shall remain unaffected. The foregoing provisions shall apply accordingly in the event that the contract proves to be incomplete.

XIII. Imprint